Elan 2025 Partner Testimonial Video

(Music fades in)

(DESCRIPTION)
Elan Credit Card logo fades in over a white background.

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Black text fades in over a white background: “Why do 1,200+ financial institutions partner with 
Elan?  Don’t ask us, ask them.”  This fades to an interview shot of Susan Gleason.  Lower third 
text reads: “Susan Gleason, VP of Marketing, Heartland Credit Union.”

(SPEECH)
In today's world, it's a great feeling to be able to partner with an organization that shares our 
same values, to make sure that our members and employees are supported in the ways that 
they need to be supported.

(DESCRIPTION)
An interview shot of Claire Meney.  Lower third text reads: “Claire Meney, Chief Operating 
Officer, Connexus Credit Union.”

(SPEECH)
We share the same values.  One being impact, you know, whether that's for our members or 
for the community, but also just in terms of the products and services that we offer.  And 
having our card services, the ones that we have through Elan, really focused on member 
experience.

(DESCRIPTION)
An interview shot of Chad Murray.  Lower third text reads: “Chad Murray, SVP Marketing, Think 
Bank.”

(SPEECH)
They allow us to provide to our customers a very robust product set on the credit card side.  
Whether it is a business or consumer, they can help customers meet whatever need they have.
From establishing credit to earning rewards, they've got a product that will meet that need.

(DESCRIPTION)
Interview shot of Claire Meney.

(SPEECH)
We don't offer an in-house credit card program.  So we've made a strategic decision  
to partner with Elan to offer these because really, they're the experts that, you know, we can 
work with partners who do it best and still offer that to our members.

(DESCRIPTION)
Black text fades in over a white background: “What makes your partnership with Elan unique?”
This fades to an interview shot of Susan Gleason.

(SPEECH)
Our relationship with Elan is like having, you know, 20 additional staff members because they 
can provide the support that we need to offer a successful credit card program to our 
members.

(DESCRIPTION)
An interview shot of Kelli Walter.  Lower third text reads: “Kelli Walter, VP of Community 
Development, Envision Credit Union.”

(SPEECH)
It is wonderful having a company like Elan who can maintain a lot of the day-to-day operations 
of a credit card portfolio that we otherwise may not have, or choose to spend resources 
managing.

(DESCRIPTION)
Interview shot of Chad Murray.

(SPEECH)
Knowing that Elan is taking care of that customer's credit card need allows us to really focus on 
other areas of their financial health where we can make a difference for them.

(DESCRIPTION)
An interview shot of Sonya Busch.  Lower third text reads: “Sonya Busch, Business Advisor, 
Think Bank.”

(SPEECH)
Think is very specific about who we partner with, whether it's our nonprofits we give to
or the organizations that help us support our customers through products and services.  And 
Elan matched us step by step, and that's why we chose them, and that's why we love to work 
with them every day.

(DESCRIPTION)
Black text fades in over a white background: “How does Elan strengthen the cardmember 
experience?”  This fades to an interview shot of Susan Gleason.

(SPEECH)
Our members have experienced a greater peace of mind because I think that they have seen 
that the product that they have through Elan is reliable.  And I think that Elan has been able to 
continuously update the products as needed to better suit our members and their needs.

(DESCRIPTION)
The screen switches to an interview shot of Kelli Walter.

(SPEECH)
It's wonderful knowing that we have a partner that we can trust our members to call, and they 
represent us, and they represent us well, and they represent our brand well.  It shows how 
aligned we are, not just organizationally and the products that we offer and the way that we 
serve our members, but also that we're people who want to do good.

(DESCRIPTION)
Interview shot of Susan Gleason.

(SPEECH)
Our partnership with Elan has been seamless, and I think it's seamless because they have a 
great team of experts working behind the scenes to be sure that the product that we are 
offering our members is the best for our members.  Having that support and having the 
confidence in that support is outstanding.  And so that's why it's been a beautiful partnership.

(DESCRIPTION)
The Elan Credit Card logo fades in over a white background.  Below the logo, text fades in: 
“Learn more at www.elanfinancialservices.com/credit-card.”